Template notice. This document is sample content supplied with the platform. It has not been reviewed by a lawyer and is not tailored to any jurisdiction. The marketplace operator must have it reviewed and adapted before relying on it.
Each listing displays one of four policies. The renter sees which one applies, and the exact refund, before paying.
Flexible
- Full refund up to 24 hours before the start
- 50% refund after that
- The service fee is refunded with the rental
Moderate
- Full refund up to 3 days before the start
- 50% refund up to 24 hours before
- No refund inside 24 hours
Strict
- Full refund up to 7 days before the start
- 50% refund up to 48 hours before
- No refund inside 48 hours
Non-refundable
- No refund once confirmed, apart from the grace period below
Applies to every policy
Grace period. A booking cancelled within 24 hours of being made is refunded in full, provided the start is still more than 48 hours away.
Provider cancellations. If a provider cancels, the renter is refunded in full including all fees, regardless of policy.
Deposits. A security deposit is always returned in full when a booking is cancelled. Nothing was rented, so nothing can have been damaged.
Tax is refunded in proportion to the amount refunded.