Each listing displays one of four policies. The renter sees which one applies, and the exact refund, before paying.
Flexible
- Full refund up to 24 hours before the start
- 50% refund after that
- The service fee is refunded with the rental
Moderate
- Full refund up to 3 days before the start
- 50% refund up to 24 hours before
- No refund inside 24 hours
Strict
- Full refund up to 7 days before the start
- 50% refund up to 48 hours before
- No refund inside 48 hours
Non-refundable
- No refund once confirmed, apart from the grace period below
Applies to every policy
Grace period. A booking cancelled within 24 hours of being made is refunded in full, provided the start is still more than 48 hours away.
Provider cancellations. If a provider cancels, the renter is refunded in full including all fees, regardless of policy.
Deposits. A security deposit is always returned in full when a booking is cancelled. Nothing was rented, so nothing can have been damaged.
Tax is refunded in proportion to the amount refunded.